Returns & Complaints

Returns & Complaints

If the product does not meet your expectations you can send it back to us , within 30 calendar days, without giving any reason. This situation does not apply to products made on special order of the customer or personalized.

(2) To meet the deadline it is sufficient to send a statement before its expiry. Declaration of withdrawal from the contract can be made, for example:

2.1 in writing to the address: uł. Wysockiego 4, Nowy Kisielin, 66-002 Lubuskie,Poland;

2.2. in electronic form via e-mail to the address: firmaolehhushman@gmail.com,.

3. the running of the deadline for withdrawal from the contract begins:

3.1. for a contract in the performance of which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Contract) - from taking possession of the Product by the consumer or a third person indicated by him/her other than the carrier, and in the case of a contract that: (1) involves multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves the regular delivery of Products for a fixed period - from taking possession of the first Product;

3.2. for other contracts - from the date of conclusion of the contract.

(4) In the case of withdrawal from a contract concluded at a distance, the contract shall be considered not concluded.

(5) The Seller is obliged to immediately, no later than within 30 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Client other than the cheapest ordinary delivery method available in the Online Store).

(6) The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for the consumer. If payment is made by payment card, the refund will be made to the bank account assigned to the payment card with which the payment was made. The Seller may withhold reimbursement of payments received from the consumer until receipt of the Product.

(7) The consumer is obliged to return the Product to the Seller immediately, no later than within 30 calendar days from the date on which he withdrew from the contract, or give it to a person authorized by the Seller for collection, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiration.

Please send all returns to the address: 

uł. Wysockiego 4, 

Nowy Kisielin, 66-002 Lubuskie

Poland

Contact
Phone: +48 730 561 244
E-mail: firmaolehhushman@gmail.com